Résumé
Manipulation de l'entité InterventionRequest (Demandes d'interventions) en lecture/écriture/suppression via un objet métier depuis une application externe.
Tables
Les tables utilisées sont :
sw_data_interventionrequest : Table des demandes d'interventions
Les tables liées sont :
sw_data_interventionrequestequipment : Table des équipements d'une demande d'intervention
Critères d'activation
WHK_Request est défini dans la gestion des webhooks du studio.
Fonctionnement
verb: GET
resultType: simple
"interventionrequest": {
"codeinterventionrequest": "EXT00000001",
"customeraddress_ID": "C0000001-BDX",
"customer_ID": "C0000001",
"label": "Fuite gaz",
"requestDate": "2021-06-04 11:03:50",
"generictype_ID_source": "PHONE",
"generictype_ID_type": "INCIDENT",
"generictype_ID_status": "NEW"
}
verb: GET
resultType: extended
"interventionrequest": {
"codeinterventionrequest": "EXT00000001",
"customeraddress_ID": "C0000001-BDX",
"customer_ID": "C0000001",
"label": "Fuite gaz",
"requestDate": "2021-06-04 11:03:50",
"generictype_ID_source": "PHONE",
"generictype_ID_type": "INCIDENT",
"generictype_ID_status": "NEW",
"contactName": "Igor Grannienski",
"contactEmail": "igra@soc.com",
"contactPhoneNumber": "06....",
"description": "Forte odeur de gaz sur l'échappement du brûleur",
"baseuser_ID_internalRequest": "BERNARD",
"customercontact_ID_externalRequest": "",
"customercontact_ID": "C0000001-IG",
"interventionrequestpriority_ID": "BLOCKING",
"requestInterventionDate": "2021-06-04 00:00:00",
"contract_ID_equipment": "",
"equipmentwarrantytype_ID": "",
"symptom_ID": "A",
"externalID": "",
"orderheader_ID": ""
}
verb: GET
resultType: extendedRelated
en complément du résultat pour resultType: extended on aura le détail pour les tables customeraddress, customer, generictype_type, generictype_source, generictype_status, interventionrequestpriority, customercontact, baseuser_internalRequest, customercontact_externalRequest et symptom
"related":[
{
"customeraddress":{
"codecustomeraddress":"C0000001-BDX",
"customer_ID":"C0000001",
"name":"ENTREPÔT GUICHARD",
"site":"1",
...
},
"customer":{
"codecustomer":"C0000001",
"name":"ENTREPRISE DIJON GUICHARD",
...
},
"generictype_type":
{
"codegenerictype": "INTERVENTION_REQUEST_TYPE-INCIDENT",
"label": "Incident",
"originalCode": "INCIDENT",
"dataType": "INTERVENTION_REQUEST_TYPE",
"description": "",
"translationKey": "GenType_INTERVENTION_REQUEST_TYPE-INCIDENT",
"generictype_ID_parent": "",
"tag": "",
"orderNumber": ""
},
"generictype_source":
{
"codegenerictype": "INTERVENTION_REQUEST_SOURCE-PHONE",
"label": "Phone",
"originalCode": "PHONE",
"dataType": "INTERVENTION_REQUEST_SOURCE",
"description": "",
"translationKey": "GenType_INTERVENTION_REQUEST_SOURCE-PHONE",
"generictype_ID_parent": "",
"tag": "",
"orderNumber": ""
},
"generictype_status":
{
"codegenerictype": "INTERVENTION_REQUEST_STATUS-NEW",
"label": "New",
"originalCode": "NEW",
"dataType": "INTERVENTION_REQUEST_STATUS",
"description": "",
"translationKey": "GenType_INTERVENTION_REQUEST_STATUS-NEW",
"generictype_ID_parent": "",
"tag": "NEW",
"orderNumber": "0"
},
"interventionrequestpriority":
{
"codeinterventionrequestpriority": "BLOCKING",
"label": "Blocking",
"orderNumber": "3",
"generictype_ID_style": "BO-STYLE-label-warning",
"urgent": "1"
},
"customercontact":
{
"codecustomercontact":"C0000001-IG",
"customer_ID":"C0000001",
"lastName":"Grannienski",
"firstName":"Igor",
"generictype_ID_civility":"Monsieur",
...
},
"baseuser_internalRequest":
{
"codebaseuser": "1",
"lastName": "BERNARD",
"firstName": "Dominique",
"initials": "BC",
...
},
"customercontact_externalRequest":
{
"codecustomercontact": "",
"customer_ID": "",
"generictype_ID_civility": "",
"lastName": "",
"firstName": "",
...
},
"symptom":
{
"codesymptom": "A",
"label": "Défaut général",
"equipmentkind_ID": "",
"equipmenttype_ID": "",
"interventionDuration": "",
"externalLink": "",
"endDate": "",
"symptom_ID_parent": "",
"resolution": "",
"internalUse": ""
}
}]
verb: PUT
{
"interventionrequest": {
"codeinterventionrequest": "EXT00000001", /* Code globalement unique de la demande d'intervention (Varchar (255))*/
"customer_ID": "C0000001", /* Code client (ForeignKey () - sw_data_customer.codecustomer)*/
"customeraddress_ID": "C0000001-BDX", /* Code adresse client (ForeignKey () - sw_data_customeraddress.codecustomeraddress)*/
"generictype_ID_source": "INTERVENTION_REQUEST_SOURCE-PHONE", /* Code source de la demande d'intervention (ForeignKey () - sw_data_generictype.codegenerictype avec datatype = INTERVENTION_REQUEST_SOURCE)*/
"generictype_ID_type": "INTERVENTION_REQUEST_TYPE-INCIDENT", /* Code type de demande d'intervention (ForeignKey () - sw_data_generictype.codegenerictype avec datatype = INTERVENTION_REQUEST_TYPE)*/
"requestDate": null, /* Date de la demande. Si vide on la positionne lors d'une création (Date/Heure courante par défaut) (DateTime ())*/
"label": "Fuite gaz", /* Libellé (Varchar (255))*/
"description": "Forte odeur de gaz sur l'échappement du brûleur", /* Description (Text (65535))
"baseuser_ID_internalRequest": "1", /* Code demandeur interne (ForeignKey () - sw_data_baseuser.codebaseuser)*/
"customercontact_ID_externalRequest": null, /* Code demandeur externe (ForeignKey () - sw_data_customercontact.codecustomercontact)*/
"customercontact_ID": "C0000001-IG", /* Code contact (ForeignKey () - sw_data_customercontact.codecustomercontact)*/
"contactName": "Igor Grannienski", /* Nom du contact (Varchar (255))*/
"contactEmail": "igra@soc.com", /* Email du contact (Varchar (255))*/
"contactPhoneNumber": "06....", /* N° de téléphone du contact (Varchar (255))*/
"interventionrequestpriority_ID": "BLOCKING", /* Code priorité (ForeignKey () - sw_data_interventionrequestpriority.codeinterventionrequestpriority)*/
"requestInterventionDate": "2021-05-26", /* Date d'intervention souhaitée (DateTime ())*/
"symptom_ID": "A", /* Code symptôme général (ForeignKey () - sw_data_symptom.codesymptom)*/
"externalID": "" /* Code externe (Varchar (255))*/
},
"interventionrequestequipment": [
{
"codeinterventionrequestequipment": "EXT00000001-BAL01", /* Code globalement unique d'un équipement dans une demande d'intervention. Composé : codedemandeintervention + "-" + codeequipment (Varchar(255))*/
"interventionrequest_ID": "EXT00000001", /* Code demande d'intervention. Reprendre le code intervention du bloc json "interventionrequest" (ForeignKey () - sw_data_interventionrequest.codeinterventionrequest)*/
"equipment_ID" : "BAL01", /* Code de l'équipement. Doit avoir été créé avant la création de la demande d'intervention (ForeignKey () - sw_data_equipment.codeequipment)*/
"symptom_ID": "" /* Code symptôme lié à l'équipement (ForeignKey () - sw_data_symptom.codesymptom)*/
},
{
"codeinterventionrequestequipment": "EXT00000001-BAL02", /* Code globalement unique d'un équipement dans une demande d'intervention. Composé : codedemandeintervention + "-" + codeequipment (Varchar(255))*/
"interventionrequest_ID": "EXT00000001", /* Code demande d'intervention. Reprendre le code intervention du bloc json "interventionrequest" (ForeignKey () - sw_data_interventionrequest.codeinterventionrequest)*/
"equipment_ID" : "BAL02", /* Code de l'équipement. Doit avoir été créé avant la création de la demande d'intervention (ForeignKey () - sw_data_equipment.codeequipment)*/
"symptom_ID": "" /* Code symptôme lié à l'équipement (ForeignKey () - sw_data_symptom.codesymptom)*/
}
]
}
verb: LIST
resultType: simple, extended reprendre les définitions du GET
"filters:" {
"codeInterventionRequest": "value", filter is equal
"label": "value", filter is contains
"codeCustomer": "value", filter is equal
"codeCustomerAddress": "value", filter is equal
"requestDate": "value", filter is greater or equal to
"requestDateBetween": "value1|value2", filter is between value1 and value2
"requestInterventionDate": "value", filter is greater or equal to
"requestInterventionDateBetween": "value1|value2", filter is between value1 and value2
"codeStatus": "value", filter is equal
"codeType": "value", filter is equal
"codeSource": "value" filter is equal
},
"orderBy": "value"
Valeur possibles pour le tri "orderBy" :
requestDateDesc : par date de demande descendant
requestDateAsc : par date de demande ascendant
requestInterventionDateDesc : par date d'intervention souhaitée descendant
requestInterventionDateAsc : par date d'intervention souhaitée ascendant
verb: DELETE
Une suppression d'une demande d'intervention (sw_data_interventionrequest) va supprimer en cascade les éléments dans les tables liées sw_data_interventionrequestequipment et sw_data_interventionrequestdocument.